Top-notch support
For top-notch customers

Real Solutions from Real People

At ITrack, we know how important it is for your shop to run smoothly. That's why we've hired a team of the best of the best to assist our customers. You'll be able to fix any problem in no time with help from a dedicated support staff and knowledgeable and quick answers.

Our support team hold themselves to a higher standard, offering excellent service to all sorts of heavy truck shops. This includes everything from recycling and dismantling shops, service and repair shops, and dealerships!

You can email us your concerns or you can chat with a real person who knows exactly how you feel by calling 1-800-929-1829. They are more than willing to answer any questions you have about ITrack or HeavyTruckParts.Net.


Based in Lincoln, Nebraska, ITrack is dedicated to delivering the best customer support to our clients with the answers you need, when you need them.

We're available by phone, email or chat and do our best to respond within 24 hours. We understand that you have better things to do than wait around for answers.


Customer service isn't just a department, it's part of who we are!

That's why we understand sometimes it isn't always about the solution, but the process in finding the solution. Our support team is there to help make that process smoother.


One of our number one goals is to get your the answers and training that you need, so you don't need us as much! Don't get us wrong, we love chatting with our clients, but less time on the phone with us is more time you can spend in your shop or with customers.

That's why we also provide multiple resources for you to use, including webinars, training videos and more!

What can you expect when using ITrack?

Our team wants to make sure that your team is successful. Which is why ITrack works hard to bring you the best US-based customer support and training resources.
Customer Support
We are proud to say we have some of the best customer support in the industry. Our US-based Customer Support team is available from 8:30am to 5:00pm CST, 5 days a week.
On and Off Site Training
We provide training that fits your schedule! Want to meet up over a Zoom video chat? Maybe just talk over the phone? We can do that! We're here to help when you need us.
Training Resources
Our easy-to-understand webinars, training videos and lessons are always available for those who might need a refresher or want to learn on their own.

Let's Talk About What ITrack Can do for your Heavy Truck shop!

Get A Demo