Congratulations, Emily Epperson, on Your Re-Election to the IDA Board 

We are thrilled to celebrate the successful re-election of Emily Epperson, representing ITrack and ISoft Data Systems, as a Director to the Independent Distributors Association (IDA) Board. This exciting news follows this year’s IDA Annual Trade Show and Convention, in Dublin, Ireland (October 7-10, 2025).

Emily’s continued leadership is vital as the IDA community—which champions every company that is NOT an OEM manufacturer or dealer, including distributors, rebuilders, and service providers—navigates an increasingly complex industry landscape. Supporting leaders like Emily ensures the IDA can successfully pursue its mission to help members stay on top of changing market trends and forge important relationships.

ITrack: Empowering the Independent Aftermarket

The success of the IDA community relies heavily on technology and tools designed specifically for their needs, and ITrack, developed by ISoft Data Systems (Lincoln, NE), is deeply aligned with the mission of the IDA. Our goal is to create a better life for the hard-working individuals in the shop by bringing innovation to the commercial repair industry.

Here is how ITrack Enterprise directly supports the core pillars of the IDA membership:

1. Driving the Remanufacturing Sector

For IDA members involved in rebuilding, remanufacturing is a core business segment that is growing tremendously in the heavy-duty industry, representing about 75% of components used. The ability to effectively manage this process is crucial:

• Core Management: ITrack Enterprise supports the essential life cycle of used parts (cores) through specialized functions like core bank management for both vendors and customers. This supports the revenue stream generated from cores and aligns with the industry’s need to avoid sending materials to landfills.
• Production Tools: The software supports reman serialization (assigning unique serial numbers to rebuilt units for warranty tracking) and build order management.

2. Enhancing Service and Repair Efficiency

The independent aftermarket relies on efficient shop operations to compete effectively. ITrack Enterprise is shop management software tailored for heavy truck and equipment service and repair shops:

• Work Order Flow: The system provides comprehensive repair order creation, tracks parts and accessories consumption, and manages job complexity through multi-step multiple jobs & task workflows.
• Optimizing Service Workflow and Remote Access: ITrack Enterprise features a sophisticated service and work order system designed for heavy truck and equipment service and repair shops. To support the many independent technicians who perform both in-shop and mobile repair, ITrack offers mobile and cloud-based solutions, such as ITrack Chromium and ITrack Enterprise Web, enabling remote management access of sales and inventory. This capability ensures shops can accurately track and bill labor, parts, and accessories consumed, allowing staff to add parts and labor to a work order directly from any mobile device or scanner.

3. Supporting Legislative Priorities

Right to Repair is a critical necessity for the independent aftermarket to access the necessary diagnostic capabilities, software, and calibration tools. ITrack supports compliance and operational freedom:

• Regulatory Compliance: ITrack’s robust repair and labor management features are designed to help independent shops simplify compliance with Right to Repair Law & EPA Regulations.
• Customer Unit Management: The software maintains full repair history for each customer’s vehicles or machines, which is vital for diagnostics, service planning, and navigating complex issues involving proprietary information.

We congratulate Emily Epperson once again on her re-election and look forward to partnering with the IDA board to advance the interests and capabilities of the heavy-duty aftermarket through strong technology solutions and continued advocacy.